An Integrated Approach to Service Contract and Renewal Management
MMIâs Strategic Staff Augmentation solution is a pay-for-performance program that provides technology companies dedicated and strategic sales, contract management, and marketing resource(s) to assist in expanding their service sales and renewal opportunities.
Companies taking advantage of this program will benefit from dedicated Service Revenue Generation Experts, industry best practice contract renewal workflows, our SaaS Renewal Engine, and most importantly increased service revenue capture.
With MMIâs Consulting Services, MMI clients will have access to MMIâs Service Revenue Generation experts to build a best-of-breed service revenue generation program.
Beginning with an in-depth evaluation and review of a companies current service revenue generation program, MMI will leverage insights gleaned to create a detailed and comprehensive plan to lower costs, improve efficiencies, enhance customer support processes and maximize service sales and renewal performance.
ONEview, MMIâs SaaS contract management and renewal engine offers companies a better way to house, manage, and segment customer data to identify available revenue opportunity within their client accounts.Â With ONEview users are provided with access to key insights through reporting and analytics, KPI’s, and other sales forecasting tools.
By bringing automation to best-in-class contract management and renewal processes, our clients are able to streamline data management and other customer support functions while capturing more repeatable service revenues.Â Â
See Why Some of the Largest Technology Companies
Trust Managed Maintenance, Inc.
Trust Managed Maintenance, Inc.
Why Choose MMI?
We understand the channel because we come from the channel.
We are the leaders in asset, warranty, license, and contract management solutions.
Our solutions bring value across the entire technology supply chain.
Our solutions can be tailored to meet your unique business needs and requirements
Sitting atop of the channel, Manufacturers have a complex role in the supply chain â especially when it comes to managing assets and contract data for clients and downline partners. Thankfully, MMIâs data driven solutions support the complex needs of their clients and ensures they have access to the tools they need to effectively enable partners to sell more products and recurring services.
8326368736Â about our solutions for Manufacturers.
Sitting between manufacturers and resellers, distributors are looking for tools to help share product and service data upline and downline easily so they can quickly serve their resellers.
To be successful, distributors Â must have the ability to properly aggregate and segment data from a number of outlets â from tens of manufacturers to hundreds of end customers. And with potentially thousands of products in their inventory, what they need is a software solution that can automatically pull this data together and simplify it’s management to provide actionable and informative asset, contract, and revenue reports.
(607) 427-6473Â about our solutions for Distributors.
AÂ resellerÂ is an intermediary in the distribution channel that purchases software and/or hardware from the manufacturer and sells it to consumers. As resellers expand, so too does the amount of customer data at their disposal (potentially thousands of expiring contracts / warranties / licenses per month), meaning they run the risk of losing control over renewals. And many tools that resellers use today are often manually maintained by an organizationâs sales representatives, meaning theyâre subject to human error. This makes it more difficult for resellers to find the data they need to maintain a lasting customer relationship.
When working with unintegrated systems and without best practice workflows and processes in place, itâs unlikely resellers will have access to their overall performance or customer statuses quickly or accurately. Being able to have a global view across the enterprise is crucial to keeping track of service renewal objectives and various customer needs.
800-332-8983Â about how MMI’s solutions can help resellers leverage customer data to maximize service and warranty revenues, support customer relationships, and find new revenue opportunities within their end-customer accounts.
The end-user is the the final stop in the supply chain.Â These are the consumers of the technology or products being manufactured and sold throughout the channel.Â Their position in the channel however does not preclude them from needingÂ insights into the status of their enterprise, including all hardware / software equipment purchases and associated maintenance, licenses, warranties and support.Â This level of visibility is critical to end-user organizations creating infrastructure efficiency and performance, andÂ minimizing related overhead expenses.
MMI’s solutions address the challenges of asset and contract management throughout the entire channel ecosystem.Â To learn more about how end-users benefit from our solutions, view our channel offerings guide.
Meet the Leadership Team at Managed Maintenance, Inc.
Learn more about individuals on MMIâs leadership team, including their histories, backgrounds, what they like to do on the weekends, and what drives them each day in the office!
Read Some of MMIâs Customer Success Stories
Learn about the successes our clients have seen through a partnership with MMI. Whether through our Staff Augmentation, Consulting, or Technology offerings, there is a success story to go with it.Â
White Paper: Service Revenue Generation is a Team Sport
In this white paper, MMI discusses contract management solutions that support your entire channel and encourage profitability and success across channel tiers.