Remote Support

Welcome to the Remote Support site. This service will allow a support technician to access your device remotely and perform any necessary updates, maintenance, or service while you are on the phone.

Getting Started

Select the name of the ITS Service Center representative with whom you are currently speaking in the Representatives box. If you are not currently working with a support representative, please contact the Service Center at 734-764-HELP (764-4357).

Alternatively, if the representative supplies you with a Session Key, enter it in the box with that label and select Submit.

Important Messages

  • We will be closed for the Thanksgiving holiday starting Thursday, November 22, 2018. Regular support resumes Monday, November 26, 2018 with Phone Support open at 7am and Chat Support at 8am.

Representatives Gongoresque

Session Key Show Session Key  Help Window